Orders and Payment
• What payment methods do you access?
You can pay using your credit card, net banking or COD through our certified payment gateway.
• Is cash on delivery (COD) available?
Yes, COD is available to most locations. You will be able to view whether COD is available in your area during checkout.
• Do you gift wrap?
Our packing is nothing less than a gift box. It’s the best in the industry that our designers have created after several rounds of iterations, giving attention to every detail.
• How do I cancel my order?
If you’ve ordered through our website, you can cancel your order before the product is dispatched from the “My Account” section of our website. You can also cancel the order by clicking on the 'Cancel' button on the email confirmation that you receive soon after placing an order. In case you did not enter your email ID or create an account, you can write to us at email@example.com and we will do our best to assist you.
If you’ve ordered from any of our online partners, their cancellation policy will apply and you may reach out to them to process the same.
• Can I modify my order?
If you need to add more products, you can place a separate order. For changing the product, you can do so before the order is dispatched from the "My Account" section of our website. You can also modify the order through the email confirmation that you receive soon after placing an order. In case you did not enter your email ID or create an account, you can write to us at firstname.lastname@example.org and we will do our best to assist you.
• How do I track my order?
You can receive latest updates on your order by logging into your account. You’ll be required to sign-up the first time. We DO NOT store confidential payment details.
• Is GST included in the selling price?
Yes, GST is included in our selling price. So no surprises for you during checkout.
• Is shipping cost included in selling price or is it additional?
Shipping cost is included in our selling price.
• Can I change shipping address after placing the order?
You can write to us within 30 minutes of ordering our products and we will try our best to assist you as long as the order hasn’t been shipped already.
• Where does Veda Homes ship?
We ship to all domestic locations. Delivery time may vary based on location.
• What is your return policy?
You can read our return policy at Returns.
• When will I receive my refund after a return?
You will receive your refund withing 7 working days of the product being picked up from you.
• What is your policy for products with manufacturing defects?
No questions asked, just place a return request and you’ll get your money refunded within 7 days of the product being picked up from you.
• Where are your bedding products made?
All our bedding products are proudly made in India.
• Can your bedding be machine washed?
Yes. Our bedding is made of the finest quality of cotton and they are best maintained through machine wash.
• Do I need to wash my sheets before using?
Our sheets are shipped to you oversized to account for the slight, natural shrinkage that will occur after the first wash. It's a natural process for the good quality cotton. Why is it important? Because our production process is free of any harmful laundering process to pre-shrink the final product. We avoid these steps to remain true to our standards, our commitment to offering the best sleep experience and minimise the environmental impact of production by using less water, heat and other additives. Our sheets fit comfortably on king size beds with extra thick mattresses.
• What are the care guidelines for Veda Homes bedding?
Please click here for our standard care guidelines.
• Are your products available in physical stores?
Our products are available on select physical stores. For details, you may write to us at email@example.com.
• How do I reach you for press and general inquiries?
You can write to us at firstname.lastname@example.org for such queries.
• Do you also have products for businesses?
Our corporate clients appreciate the hard work that we continue to do in making the most desirable products available for them. We offer the most premium quality in the most beautiful packaging and required customization with excellent after sales support.
• Do you have products for hospitality?
Yes, we actively work with our partners for their bedding needs.